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Werner Kern Collection

Conditions of Use

Store Policies:

ALL MERCHANDISE SHIPPED: can be returned (within 30 days of purchase) for exchange, store credit, or refund so long as the shoes are unsoiled. Refunds do not include shipping cost.


PLEASE TRY SHOES ON FOR FITTING ON CLEAN CARPET OR CLEAN SURFACE. DO NOT DANCE IN SHOES. MUST KEEP BOTTOM OF SHOES UNSOILED.


EXCHANGES: For Ballroom Shoes only, no shipping charge to Customer for 1st exchanges (within reason) in the United States using UPS/USPS Services with the exception of Hawaii, Alaska, and International Countries a discount will be applied using USPS Services. (Contact us for more information before shipping shoes/items back to us).

WALK-IN CUSTOMERS: Merchandise can be returned (within 15 days of purchase) unsoiled for store credit or exchanges only.


If you have any questions, please contact us at: U.S. Toll Free 800-854-4318 or 619-287-5787. International calls dial: 001-619-287-5787.


STORE HOURS Pacific Time:

Tuesday-Friday 10:00 a.m. to 6:00 p.m.

Saturday 10:00 a.m. to 3:00 p.m.

(CLOSED SUNDAY AND MONDAY)


Returns/Exchanges Ship to:

Carmen's Dance Shoes

Distributor for Werner Kern Dance Shoes

6506 El Cajon Blvd, Suite D

San Diego, California 92115



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