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Werner Kern Collection

Shipping & Returns

Shipping and Returns

Orders are shipped in 1-2 business days, or you will be contacted if ship date will be longer.


ALL MERCHANDISE SHIPPED: Can be returned (within 30 days of purchase) for exchange, store credit, or refund so long as the shoes are "UNSOILED". Refunds do not include shipping costs. Please note, refund processing may take up to two weeks.


PLEASE TRY SHOES ON FOR FITTING ON CLEAN CARPET OR CLEAN SURFACE. DO NOT DANCE IN SHOES. MUST KEEP BOTTOM OF SHOES UNSOILED.


EXCHANGES:

For Ballroom Shoes only, no shipping charge to Customer for 1st exchange (within reason) in the United States using UPS/USPS Services with the exception of Hawaii, Alaska, and International Countries a discount will be applied using USPS Services. (Contact us for more information before shipping shoes/items back to us).


WALK-IN CUSTOMERS ONLY: Merchandise can be returned (within 15 days of purchase) "UNSOILED" for store credit or exchanges. No Refunds.


If you have any questions, please contact us at: U.S. Toll Free 800-854-4318 or 619-287-5787. International: 001-619-287-5787


STORE HOURS Pacific Time:

Tuesday-Friday 10:00 a.m. to 6:00 p.m.

Saturday 10:00 a.m. to 3:00 p.m.

(CLOSED SUNDAY AND MONDAY)


Returns/Exchanges Ship to:

Carmen's Dance Shoes

Distributor for Werner Kern Dance Shoes

6506 El Cajon Blvd, Suite D

San Diego, California 92115



Werner Kern Collection